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What is this “National Customer Service Week” really all about??
What is this “National Customer Service Week” really all about??...
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We exist to assist individuals and organizations with their goal of providing exceptional customer experiences by providing access to professional growth and development, and recognition. The ICSA, now PACE (3/2020), is committed to giving its members opportunities to network and connect, develop their professional skills and abilities, and to providing reward and recognition to those who excel!
Visit our Membership page to get all the details and to join the movement!
Celebrate National Customer Service Week – October 5-9, 2020!
Celebrated annually on the first full week of October, National Customer Service Week gives organizations the opportunity to provide meaningful recognition to the customer service professionals in their organization.
The History of National Customer Service Week
National Customer Service Week was established by the International Customer Service Association (ICSA), now PACE, in 1984 and proclaimed a national event by the U.S. Congress in 1992. National Customer Service Week is celebrated annually during the first full business week of October each year.
In 1992, Former U.S. Senators Robert Dole and Nancy Kassebaum, along with U.S. Representatives Dan Glickman and Pat Roberts, championed this dynamic legislation on Capitol Hill resulting in the U.S. Congress proclaiming the first full week of October as National Customer Service Week. The proclamation was the culmination of two years of persistent work and effort by ICSA members who, through letters and phone calls, contacted their congressmen urging support of National Customer Service Week.
