Training new Customer Service Representatives

Training new Customer Service Representatives   by Marc Zucker, Treasury Services Team Lead When you hire new Customer Service Representatives it’s important to take the time to get them up to speed on the systems and processes they will use…

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From Customer Service to Customer Experience

From Customer Service to Customer Experience –Beth Haiken, EVP, Method Communications Years ago, customer service meant the person who helped you face to face or who answered the phone when you called.  Today, customers’ sense of a company isn’t defined…

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A Holistic View of CX: Look at the whole and not just the broken part

A holistic view of CX: Look at the whole and not just the broken part By Earl Parker, Vice President of Operations, Delta Dental Insurance Company and affiliates When it comes to measuring and executing customer satisfaction programs, I’m a…

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Now is the time plan for National Customer Service Week!

As your team wraps up summer vacations and gets eclipse eyewear ready for August 21, it’s a good time to think about how your company will honor the people who answer customers’ questions and deliver exceptional service to all of…

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Building Blocks of a Successful Customer Service Environment

Building Blocks of a Successful Customer Service Environment Enabling a positive customer experience is a key driver for customer service providers delivering a consistent level of quality service to cross industry clients. Whether you’re a small clothing retailer or a…

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Summer Jobs!

  According to a new survey by CareerBuilder, 49% of employers are planning to hire summer employees. Of those, 79% said they would consider summer staff for long-term positions. For business owners taking the long view, the employee onboarding and training process is even more crucial….

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