One of the primary methods the ICSA uses to advance this mission is to provide the highest quality educational programming and professional development. For more than 20 years, the ICSA has provided the only Professional Customer Service Certification program for front-line service providers. “Through the Customer’s Eyes” was created to provide customer service professionals with the core skills necessary to create exceptional customer experiences.
Requirements for ICSA Certification
In order to qualify to be ICSA Certified as a Certified Customer Service Professional (CCSP), you must successfully complete Through the Customer’s Eyes as well as the post course assessment. You must also hold active membership with the International Customer Service Association. To learn more about this program, download the PDF links below, or call the ICSA office at 888.900.8503.
- Interactive Training and Certification
- Customer Service Certification Level
- Special ICSA Member Price List