The International Customer Service Association is very excited to join together in a strategic partnership with Shep Hyken to provide ongoing, high quality customer service training for ICSA members at a discount. “This is some of the best online/virtual customer service training available today and aligns with the ICSA mission to advance, strengthen, and promote the industry of professional customer service,” says Don Yager, Vice President of ICSA, “We exist to help individuals and organizations with their professional growth; we serve those that serve to help companies and individuals put customers first. We are excited to partner with Shep Hyken, the consummate authority on customer service, to provide this great benefit to our members.”
Customer service expert and author of over ten books, Shep Hyken has been working with companies in the area of customer service, customer experience, and customer loyalty since 1983. “In an industry where common sense is not so common, it is critical for companies and individuals to understand how to ensure they deliver on their brand promise and deliver unexpected results – this training delivers this, but not without commitment and dedication from the top,” says Shep Hyken. “I am excited to partner with the ICSA on this endeavor, we are culturally and strategically aligned – this just makes sense!”
Watch this brief video to hear Shep share what makes this program so great!
Available course include:
- The Customer FocusTM virtual training program
- Amaze Every Customer Every Time
- Five Ways to Create an Amazing Customer Service Experience
- Six Steps to Creating a Customer-Focused Culture
- Managing Angry Customers and Handling Customer Complaints
To take advantage of these great courses and a 20% ICSA member discount:
- Go to www.thecustomerfocus.com/icsa.
- Enter the promo code ICSA in the special code box when you check out.
If you’d like more information about becoming an ICSA member, click on the Membership Value / Join tab or contact ICSA: