Now is the time plan for National Customer Service Week!

As your team wraps up summer vacations and gets eclipse eyewear ready for August 21, it’s a good time to think about how your company will honor the people who answer customers’ questions and deliver exceptional service to all of your clients.

National Customer Service week takes place annually the first week of October; so that means Monday, October 2 to Friday, October 6 this year. The objective of National Customer Service Week is to recognize and honor the people on the frontlines of customer engagement. Why? Because their hard work and success directly impacts your bottom line.

And you don’t have to do it alone! ICSA has tremendous resources to help you show the love to your customer service teams.

Here’s the guide with dozens of ideas on how to make the week special. From breakfasts served by management to special awards that show your appreciation, you will find just the right ideas for your organization. NCSW Celebration Guide

And who doesn’t like gifts? We’ve come up with items for every budget, branded with this year’s theme, that you can order and share with your team during National Customer Service Week. Note pads, pens, stress relievers, and umbrellas…just to name a few. Check it out and place your order:

Don’t wait to the last minute- form a committee now to make plans that will make this year’s National Customer Service Week a fun and memorable event.


Beverly Butler, Chair- National Customer Service Week

Wells Fargo Treasury Management; Customer Experience Communications


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