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National Customer Service Week Blog Posts!

From now through National Customer Service Week the ICSA will be posting special blogs from highly respected individuals and brands regarding National Customer Service Week!  Be sure to visit often to read the most recent posts.  For more information regarding National Customer Service Week – 2016, visit the NCSW Official Website!

Celebration Guide!

Also, if you need ideas on how best to celebrate National Customer Service Week within your organization, we’d be happy to send you the Official National Customer Service Week Celebration Guide!  Full of ideas, it even includes a sample email you can send to the Executive Leadership in your organization to gain their support of National Customer Service Week!  To get your free guide, click here: Official NCSW Celebration Guide


Do You Speak Up When You Have a Poor Customer Experience? It’s Time You do!

ICSAadmin - November 14, 2016 - Message from the President

Tell me if any of these sound familiar… You order a steak medium rare and it comes more to the medium well side. Rather than telling your server that your meal is not done as ordered, you eat it, pay the bill and say good night. You call your doctor’s office to check the results […]

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The Rock Stars On Your Customer Service Line, by Dayna Steele

ICSAadmin - September 29, 2016 - Message from the President

Now more than ever, companies need to give customers some tender loving care and excellent customer service to prove their value to the company. One of the best ways companies can do this is to give their customer service representatives, their people on the front lines, their professionals with direct access to customers and potential […]

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