May 2011 – Message From the President

May – 2011

Greetings to all! We’ve got some important updates for you regarding conference and the reinstatement of a very popular member benefit – the free weekly webinar series.

First, some important and exciting conference news. We are pleased to announce an addition to our line of outstanding Keynoters in the person of John Marick, co-founder and CEO of Consumer Cellular, one of the fastest growing cellular service providers in a very crowded space. Consumer Cellular has been nationally recognized for its exceptional customer service and the ability to serve the boomer generation.

John joins our faculty of Keynote speakers including Jeanne Bliss, author of Chief Customer Officer and I Love You More Than My Dog; and Fred Taylor from Southwest Airlines.

In addition to these terrific Keynote speakers, your conference committee is putting the finishing touches on a practitioner based group of breakout presenters, each with relevant stories of customer service challenges and workable solutions. We believe our faculty is even stronger than last years and reflects the ICSA’s commitment to bringing you a conference teeming with education and networking opportunities.

Speaking of networking, the Monday morning general session will feature a can not miss Networking Event that will positively enhance your entire conference experiences. We are NOT going to tell you a lot about this event, (isn’t mystery fun!!??) but suffice to say that it will set the stage for an incredible networking experience throughout your time at the conference.

It is not too early to book your room at La Mansion del Rio Omni hotel in San Antonio. In fact, because space is limited and we anticipate filling the hotel with ICSA Conference attendees, it is a good idea to book early. You can find a link to reserve your room right here: Click this link to reserve your Conference Hotel Room.

Complete session information is coming very soon and can be found on the Conference 2011 tab at

We are also pleased to provide you with information regarding upcoming webinars that are free to ICSA Members. Below is a listing of the May webinars.

May 11, 2011 1:00 pm (CDT) – Creating a Competency-Based Training Program

May 17, 2011 1:00 pm (CDT) – Driving Revenue & Collaboration Through Your Extended Network

May 18, 2011 1:00 pm (CDT) – Sparking Creativity and Fostering Innovation

May 25, 2011 1:00 pm (CDT) – Cultivating Your Future Leaders – Effective Succession Planning

To register for this free program you MUST go to the ICSA Members Only section of the website and click on the link provided there.

We will be providing information regarding future webinars in the very near future.

Finally, as a reminder one of the primary methods the ICSA uses to communicate with our members is through blast emails. Those emails come to you from the address of and utilize the Constant Contact email service provider. Please make sure your company email server is set up to accept emails from Lisa and Constant Contact. We don’t want anyone to miss out on important information.
Best Regards!

Bill Gessert – ICSA President

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