Georgia Chapter

 http://icsageorgia.org  View Latest Newsletter-click here
CONTACT
Sherry Redden Evans
sherry@evansconsultinggroup.com
OFFICERS
President:
Vice President:
Secretary:
Treasurer:
Past President:		 Sherry Redden Evans
Opal Reed
Al Doeve
Roosevelt Stripling
Bryan Taylor		 sherry@evansconsultinggroup.com
oreed@aglresources.com
a.doeve@corehds.com
rstripling@itsmarta.com
UPCOMING EVENTS
February Lunch & Learn Meeting – Click Here to Register Online
Speaker: Christopher Rozum, CEO-Insite Managed Solutions
Event Date/Time: February 23, 2012; 11:30A – 1:30P
Topic: Presentation – ccSigma Yellow Belt for Contact Centers
Location: MARTA HQ, 2424 Piedmont Road NE, Atlanta, GA 30324View the flyer for more events! Click Here
April 19, 2012 Lunch & Learn Chapter Meeting Time: 11:30 – 1:30

Location: AGL Resources Corp HQ, Ten Peachtree Place, Atlanta, GA  30309, 2nd floor auditorium

Cost:  $15.00 early registration or $20.00 at the door. (Lunch included)
Guest Speaker: Sherry Redden Evans

Topic: Successful Customer Retention Strategies and Best Practices to Retain and Bring In New Customers.
The purpose of this presentation is to provide successful customer retention strategies and best practices.   Learn how to take a more holistic view and measure the quality of service and support devoted to every touch point through customer touch point mapping process.  This process will reveal the customer’s service journey through your organization.

To register on line:   Credit Card Click Here
To register via email:  Contact Roosevelt Stripling, MARTA  RStripling@itsmarta.com
To register by phone:  Contact Roosevelt at 404.848.4156 or Richard Evans at 770.772.7377
By check:  Please mail your check payable to the ICSA Georgia Chapter to | ICSA P.O. Box 4018 | Alpharetta | GA | 30323-4018

There is limited free parking across the street from AGL Corp HQ.  Early registration is recommended.  Also, the MARTA Station is right next door.  We strongly recommend MARTA for easy access to downtown.