The ICSA is committed to providing fresh, high-value content to its members. And the new ICSA Webinar Series is a great example of that commitment.
Every other month, we feature customer experience (CX) experts from leading brands, discussing a wide-range of topics. From best practices, to cutting edge technology, our webinars will support your continuous learning on up-and-coming service industry trends and issues.
This Webinar Series is free for all ICSA members!
Past webinars included:
Building a Positive Culture within your Customer Service Operations (May)
Transformational Technology within Customer Experience (July)
Future sessions will include topics such as:
September: Best practices for celebrating National Customer Service Week and how you can leverage rewards and recognition to increase employee engagement
November: Quality monitoring and how you can show that a valuable quality team contributes to ROI
If you’d like more information about becoming an ICSA member, click on the Membership Value / Join tab or contact ICSA: