International
Customer Service
Association

 
 
 
 


Conference Schedule

Click links for detailed information

Sunday 9.19.10  
2:00 – 4:00
2:00 – 8:00
6:00 – 8:00

ICSA Chapter Development Workshop
Registration
Opening Reception
Monday 9.20.10  
8:00 - 4:30
8:00 – 10:15

10:15 – 10:30
10:30 – 11:45
12:00 – 2:00

2:00 – 3:15
3:15 – 3:30
3:30 – 4:45
6:00 – 10:00

Registration
Continental Breakfast &
Keynote: Kelly Ritchie - Lands' End
Energy Break
Concurrent Educational Sessions
Lunch – Keynote: Scott Broetzmann -Customer Care Measurement
Concurrent Educational Sessions
Energy Break
Concurrent Educational Sessions
ICSA Gala Night (Food & Entertainment)
Tuesday 9.21.10
8:00 – 9:30

9:45 – 11:00
11:00 – 11:15
11:15 – 12:30
12:30 – 2:15
2:30 – 4:00
5:00 – 7:00

7:15 - 10:00

Continental Breakfast/Business Meeting
& Keynote: Nancy Porte - VOVICI
Concurrent Educational Sessions
Energy Break
Concurrent Educational Sessions
Customer Service Awards Luncheon
Concurrent Educational Session
Cocktail & Hors d’ oeuvres Reception
Featuring Chapter Information Tables
Georgia Peach Crawl

Wednesday 9.22.10  
8:30 – 9:30
9:45 – 11:00
Breakfast
"Ask the Experts" Panel Discussion with Kelly Ritchie, Nancy Porte & Scott Broetzmann plus Door Prize Drawings

 

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