Category: Message from the President

Do You Speak Up When You Have a Poor Customer Experience? It’s Time You do!

Posted by ICSAadmin - November 14, 2016 - Message from the President
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Tell me if any of these sound familiar… You order a steak medium rare and it comes more to the medium well side. Rather than telling your server that your meal is not done as ordered, you eat it, pay the bill and say good night. You call your doctor’s office to check the results […]

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The Rock Stars On Your Customer Service Line, by Dayna Steele

Posted by ICSAadmin - September 29, 2016 - Message from the President
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Now more than ever, companies need to give customers some tender loving care and excellent customer service to prove their value to the company. One of the best ways companies can do this is to give their customer service representatives, their people on the front lines, their professionals with direct access to customers and potential […]

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