Category: Message from the President

Building Blocks of a Successful Customer Service Environment

Posted by ICSAadmin - July 14, 2017 - Message from the President
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Building Blocks of a Successful Customer Service Environment Enabling a positive customer experience is a key driver for customer service providers delivering a consistent level of quality service to cross industry clients. Whether you’re a small clothing retailer or a large financial institution, ensuring your customers have an initial and continuous positive experience is essential […]

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Summer Jobs!

Posted by ICSAadmin - June 26, 2017 - Message from the President
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  According to a new survey by CareerBuilder, 49% of employers are planning to hire summer employees. Of those, 79% said they would consider summer staff for long-term positions. For business owners taking the long view, the employee onboarding and training process is even more crucial. By providing a more extensive training at time of hire, those summer employees who stay […]

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