Board of Directors

It is our pleasure to introduce you to the ICSA Board of directors.

Past President – Beverly Brewer-Irons Beverly has served the ICSA for many years and has consistently brought a level of enthusiasm and spirit that is unmatched. Beverly and her husband Don live in Jacksonville, Florida where Beverly works for ADP.

President – Bill Gessert Bill brings vision and leadership to his position with the ICSA and is eager to move the Association successfully into the future. Bill and his wife Lisa live in Staten Island, New York where Bill is Champion of Market Development with Affinity Center International.

Administrative Director – Lisa Gessert Lisa is bringing considerable skills and enthusiasm to the position of Administrative Director. Lisa’s business, Administrative Solutions, makes her very well qualified for this vital Board position. She has outstanding organizational and leadership skills. Under her coordination, all ICSA administrative responsibilities are handled efficiently and in a highly professional manner.

Director of Chapter Development – Tom Rocca Tom has successfully served as our Chapter President in the Atlanta Chapter of the ICSA. He and his wife, Lucie live in Atlanta. Tom is President of SupportSeven / Eclipse in Action (Costa Rica).

Directors of Program Development – Deana Leda and Donna Pokora Donna and Deana both bring tremendous expertise to our Board as the Directors of Program Development. They Co-chaired the highly successful ICSA Conference in 2010 and are leading that effort again in 2011. Additionally, they will be working to build regional ICSA programming as well as programming for our vast network of virtual members. Their company, D&D, and Associates provides training and consulting to the customer service industry.

Director of Communications – Don Yager Don brings vision and experience to the position of Director of Communications. Don is the Senior Director of Employee Development at Afni, Inc. Under his guidance the ICSA will develop fresh communication strategies and maximize available social networks including LinkedIn; Facebook; Twitter and more.

Director of Member Benefits – Diane MacPherson, CCSP Diane has served as President of the Kansas City Chapter. She and her husband live in the Kansas City area where Diane is Director of Customer Service Sales and Operations for National Seminars Group, a Division of Rockhurst University Continuing Education Center, Inc.

Director of Membership – Betty McCorkle Betty is well suited to serve in this capacity and has also served successfully as President of the CCSMG Chapter of the ICSA. Betty lives in Delaware where she is employed by DuPont.

Director of Recognition – Mike Shumate  Mike believes in the power of recognition and has demonstrated outstanding leadership in this area by heading up the highly successful Circle of Excellence recognition program in our Central Florida Chapter.  Now, Mike brings that vision and leadership to the National ICSA Board as he and his committee work to expand the Circle of Excellence into a nation wide ICSA recognition program.  Mike is President of Exceptional Staffing, Inc.