The ICSA has several Committees and Task Forces that carry out the important work of the ICSA. Serving on a Committee or Task Force is an outstanding way to increase the value of your ICSA membership.
Review the Committee descriptions below, and then click on the ICSA Committee Application Form to let us know your area of interest!
ICSA Membership Development Task Force
This task force will carry out the Strategic Membership Development Plan. This is a hand’s on, roll up your sleeves Task Force in place now until the end of 2017. The Task Force is chaired by ICSA Director, Sarah Powell.
Education and Professional Development
The Education & Professional Development Committee is responsible to oversee the ICSA’s education and professional development offerings. At the core of this work is building and maintaining the ICSA Certification programs. To achieve this goal, the Committee will identify potential strategic partners who develop programming of the highest quality and consistent with the ICSA brand. This Committee will work with the Conference Committee to insure that Conference programming is consistent and perhaps even integrated with the overall ICSA goals for education and professional development. ICSA Vice-President, Don Yager is the Chair of this Committee.
Market Research & Benchmarking Committee
This Committee works to gather and disseminate benchmark studies of statistical data relevant to the customer service & experience industry. ICSA Director, Ted Nardin is the Chair of this Committee.