The primary work of the Board is to guide the ICSA strategically so as to advance the ICSA Mission. The Board consists of two groups: the Executive Committee and the Directors. In accordance with the ICSA Bylaws, the Board is made up of individuals from both the practitioner side and the supplier side of the customer service industry. We are working now to fill the final Board position and will add that individual in the very near future. We are thrilled to have these individuals who have volunteered their service to the ICSA.