2012 ICSA Conference
2012 International Conference
SEPTEMBER 16-19
Richmond, VA
Plan now to join us in beautiful and historic Richmond, Virginia at the Omni Richmond on the James River this September 16th through the 19th. You will be joined by several hundred fellow service professionals and treated to three days of outstanding educational and networking opportunities! Our conference last year was a huge success and we are building off that success to provide attendees with even more in terms of built in networking opportunities, high value educational sessions, highly inspirational Keynotes and FUN!!!
“Why should I attend the ICSA Conference?”
Great question! Five GREAT answers (plus 1 more):
- This is the only national event focused completely on CUSTOMER SERVICE across all industries and via any medium. Sessions will focus on improving the customer experience and will be rich in content and application!
- Each educational session will be feature a practitioner…someone who does what you do every day and has something of value to share.
- Keynote presentations will be from customer service industry leaders who will share freely with attendees and provide content designed to provide attendees with specific applications to bring back and implement.
- You will have the opportunity to network with hundreds of customer service professionals. Each year, only the ICSA brings together executive level service professionals. You will see old friends and make new ones!
- There will be nearly two dozen businesses that provide products and services to the customer service industry available to meet with you and share their resource solutions.
- One more thing….you WILL have FUN!!!
Also, please note our call for speakers is active. Once again we welcome any practitioners with a story to tell about The POWER of Service. All submissions will be evaluated as we build a rock solid faculty for this year’s Conference. Just click on the Conference Speaker link.
You can register and reserve your spot NOW and take advantage of the early bird reduced registration rate for both ICSA Members and non-members.
Finally, return to this site regularly as this is where we will post all the important information you will need to make your plans to join us in Richmond for The POWER of Service – ICSA International Conference!
And by the way….the good folks at the Omni Richmond can’t wait to see you all there! Take a look at their message to ICSA Conference attendees!
See you in September!!
Bill Gessert – ICSA President
Preliminary Conference Schedule (Subject to change and updates)
| Sunday 9.16.12 | ||
| 2:00PM – 4:00PM | Chapter President’s Meeting (By invitation only) | |
| 2:00PM – 7:00PM | Registration Open! | |
| 5:30PM – 7:00PM | Welcome Reception – Reconnect with old friends and make new ones! | |
| Monday 9.17.12 | ||
| 8:00AM – 4:30PM | Registration Open! | |
| 8:00AM – 10:15AM | Breakfast and Opening Keynote Presentation | |
| 10:15AM – 10:30AM | Energy Break | |
| 10:30AM – 11:45AM | Concurrent Educational Sessions | |
| 12:00PM – 1:45PM | Lunch and Keynote Presentation | |
| 2:00PM – 3:15PM | Concurrent Educational Sessions | |
| 3:15PM – 3:30PM | Energy Break | |
| 3:30PM – 4:45PM | Concurrent Educational Sessions | |
| 5:30PM – 7:00PM | IGNITE! – The Power of Service Don’t miss this high energy, unique and inspirational event! Cocktails and hors d’oeuvres included! | |
| Tuesday 9.18.12 | ||
| 8:00AM – 12:00PM | Registration Open! | |
| 8:00AM – 9:30AM | Breakfast, ICSA Business Meeting and Announcements | |
| 9:45AM – 11:00AM | Concurrent Educational Sessions | |
| 11:00AM – 11:15AM | Energy Break | |
| 11:15AM – 12:30PM | Concurrent Educational Sessions | |
| 12:30PM – 2:15PM | Lunch and Keynote Presentation | |
| 2:30PM – 4:00PM | Concurrent Educational Sessions | |
| 5:00PM – 6:30PM | Cocktails and hors d’oeuvres | |
| Wednesday 9.19.12 | ||
| 8:30AM – 9:30AM | Breakfast and Door Prizes! (Must be present to win) | |
| 9:45AM – 11:00AM | “Ask the Experts!” (Back by popular demand!) | |
| 11:00AM – 11:15AM | Closing Thoughts – Announcement of 2013 ICSA Conference Dates and Location! | |
Check out this video about beautiful and historic Richmond!


