International Customer Service Association

The International Customer Service Association


Serving those who Serve!


September, 2015



ICSA – NY, NY – The ICSA is excited to announce that the entire month of September is Membership Month!  Exactly what does that mean?  NOW is the BEST time to become a member in the fastest growing, only non-profit association dedicated to assisting customer service professionals and their organizations with their professional growth, development, and recognition, and to linking service professionals world-wide.  And here is why NOW is the BEST time to become a member…

Join the ICSA in September and we will extend your membership from now through the end of 2016!  It is like getting four months of membership FREE!

Four EXTRA months to enjoy the benefits of membership including:

  • Automatic membership to your local ICSA Chapter (if one exists in geography)
  • Members only educational webinars
  • Immediate qualification to participate in the annual ICSA Service Professional of the Year program
  • Significant discounts on ICSA Certification training for front-line service professionals and leadership
  • Members only website sections
  • Access to industry whitepapers, benchmark studies, and case studies
  • Job postings and career opportunities
  • National Customer Service Week activities, ideas and events
  • The ICSAToday Newsletter
  • Significant discounts to the ICSA Annual Conference and Regional Events
  • The opportunity to participate in the all-new annual ICSA Scholarship Program (coming soon!)

Join today!  Individual memberships are just $195.00!  Better yet, save even more by joining with several of your colleagues by selecting any of the following group membership options:

  • Small Group Membership for 5 professionals from the same organization – Just $775/16 months
  • Large Group Membership for 10 professionals from the same organization – Just $1,500/16 months
  • Corporate Membership for unlimited professionals from the same organization – Just $5,000/16 months

This offer is good only through the month of September, so act now and take advantage of the extra time as a member of this outstanding professional association!  To apply for membership just click here: ICSA Membership.


ICSA Regional Event Comes to Tampa!

The ICSA is pleased to be hosting a half-day event in Tampa this October 15th entitled:

The Customer Connection – Return on Engagement (ROE) and its impact on your business!



Come to hear and interact with leading companies including:

  • J.D. Power
  • Wells Fargo
  • Ideal Dialogue
  • Bright House Networks

This interactive session will feature two presentations from Mark Miller of J.D. Power and Ted Nardin from Ideal Dialogue.  The focus will be on the measurable return companies should be getting from interactions with their customers.  The KEY to realizing that return is to have those customer interactions occur at an emotional level…not just a factual interaction.  Emotional connections are real.  And the companies with Customer Service Professionals who create those emotional connections are seeing a positive R.O.E. – Return On Engagement!  Time be allotted to share insights with your fellow attendees. Bring your questions as there will be an expert panel discussion as a part of this event.

The event is FREE to ICSA Members and just $40.00 if you register before September 15th ($60.00 for registrations after September 15th).  For additional information and to register for this outstanding event, click here: ICSA Tampa Event!

Special Thanks to our Platinum Partners!  Visit their website here at Esker, Inc.

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And Some of our members