International Customer Service Association

Welcome to the International Customer Service Association.  The ICSA is the longest standing professional association dedicated to the education, development, promotion, and recognition of Service Professionals not only in the United States, but Internationally as well.

With a growing network of Chapters all across the US, Canada, and Internationally, the ICSA sponsors both national and local events that provide educational and networking opportunities for Service professionals.  Our reach is across all industries and business verticals.  Our members provide the best in service across all channels: face-to-face; phone; email; live chat and more.

The Mission of the ICSA is as follows:

The ICSA exists to provide education, professional development, promotion, and recognition of Service Professionals across the world.

The Vision of the ICSA is as follows:

Founded in 1981, the ICSA stands on the core principle that the future growth of all business and commerce is dependent on an organization’s ability to effectively and successfully interface with their customers and potential customers.  To accomplish its Mission, the ICSA provides a variety of educational and networking opportunities for Service Professionals, both through the International organization and through our network of geographic and business Chapters.

The ICSA serves ALL customer service operations and professionals.  Whether your customer service is provided face-to-face (hospitality, retail, commercial, etc.) phone based (contact centers, help desk, collections, etc.) or e-based (email, live chat, etc.) the ICSA has programming and benefits that will be of value to you.

As a non-profit Professional Association, fully run by volunteers, the ICSA invests all its revenue into programs and events that directly support our mission.

Core ICSA Offerings:

In support of its Mission and Vision, the ICSA places central focus on the following annual events, programs, and member benefits:

• National Customer Service Week
• The Annual Circle of Excellence Customer Service Recognition
• The Annual ICSA Conference and Expo
• Monthly events though the ICSA network of Chapters
• Members only webinars
• Members only community interaction through the ICSA website

The two signature events for the ICSA include National Customer Service Week, established by the ICSA in 1984 as an opportunity for businesses to recognize and reward their service professionals.  Working with President George H. Bush in 1991, the ICSA established National Customer Service Week to be the first week of every October.

The second is the annual ICSA International Conference, held in September every year and hosted at a different venue each year.  The ICSA Conference provides the most current educational and networking opportunities available within our industry.

Thanks for visiting our site.  Feel free to browse and learn what the ICSA has to offer.  And we hope you will consider membership with the ICSA to take full advantage of all our Member Benefits and to become one of the thousands of service professionals dedicated to this great industry!