International Customer Service Association

May, 2015


We’re Busy Building an Even Stronger ICSA!

Update: April 28, 2015

We want to keep you updated on the great progress being made to drive the ICSA forward!  Here is a highlight of the steps that have been taken:

  • Reinstatement is complete!
  • Bylaws have been drafted, reviewed, edited, and approved!
  • New email addresses have been established as follows: ICSA Administrative Coordinator –, General information –, ICSA President –
  • Ton’s of work is happening behind the scenes as we are building a stronger and even better ICSA!  New member benefits.  A greater value proposition for members and sponsors.  New membership categories and rates.  New programs. And much more!

One thing will NOT change and that is our Mission to provide individuals and organizations with education, professional growth, development, and recognition and to link service professionals world-wide.  Our Vision is to be the LEADING provider of programming and resources at the strategic, operational, tactical levels. By doing so, we will advance awareness of the importance of customer service within organizations, and position Service Professionals as THE MOST vital element of any organizations growth strategies. We will continue to assist our members and their organizations reach their professional growth and customer satisfaction goals and objectives.

We are thrilled to be moving forward and will be reaching out to all of our members in the very near future with details regarding all of the benefits of membership as well as opportunities to get involved both Nationally, and at the Chapter levels.

While our database system is not yet up and running, we can manually process membership applications now! 

Simply download the Membership Application form, complete it, and if you are paying via credit card you can email your application to or fax it to 718.698.2414.  If you are paying by check, complete the Application and mail it to:  Lisa Gessert – ICSA, 36 Country Drive North, Staten Island, NY 10314.  Here is the form:

2015 ICSA Membership Application

Some of our members