International Customer Service Association

December, 2014



The International Customer Services Association (ICSA) does not move

forward with the proposed merger with PACE.

Important Announcement from the ICSA

After nearly a full year of consideration the ICSA Board of Directors has voted no to a proposed acquisition with the Professional Association for Customer Engagement (PACE).   In announcing the decision by the ICSA Board, Bill Gessert said the following:

“There were several issues of concern communicated by the ICSA Board, some of which were unknown to ICSA leadership during initial discussions with PACE, leading to this decision.  Since its inception in 1981, the Mission of ICSA has been to advance, strengthen, and promote the industry of Professional Customer Service. We exist to assist individuals and organizations with their professional growth, development, and recognition, and to link service professionals world-wide.   The Board feels the best way to advance this Mission is maintaining the course as the ICSA.”

The Board of Directors of the ICSA is in discussions regarding next steps and the future of the organization.  Please visit this site shortly after the first of the new year for more information.  Feel free to contact Lisa Gessert via email: if you are interested in the ICSA moving forward.

Some of our members