International Customer Service Association

The International Customer Service Association


Serving those who Serve!


August, 2015

We’re Busy Building an Even Stronger ICSA!

Update: August, 2015

The calendar has turned to August and soon we will be talking about leaves falling, cooler temperatures, and speculation about how cold the winter might be…

But enough of that!  Let’s talk about NOW!

The ICSA Board is complete.  The newest addition to your Board of Directors is Luther Tucker.

LutherLuther Tucker is the Senior Director of Event Monitoring Centers for Diebold Inc, located in North Canton, OH. He is responsible for leading and setting the strategy for the company’s alarm monitoring centers. Luther has more than 20 years of experience in customer service, sales, and contact center leadership. Prior to joining Diebold he served as a Director of Contact Center Solutions for J.D. Power.

Luther has extensive experience leading and transforming underperforming teams into top performers. Under Luther’s leadership, Liberty Mutual’s New Castle, PA Customer Response Center twice achieved J.D. Power Call Center Certification in 2007 and 2012 signifying excellence in operations and providing an outstanding customer experience. He earned his MBA from Saint Joseph’s University in Philadelphia, PA.

Luther lives in Youngstown, OH with his wife and twin sons.

You can learn about the entire Board by visiting the Board of Directors page on this site.  This group of highly qualified individuals are all leaders within the customer service industry.  The primary function of the Board is to develop the strategic plans that will drive the Mission of the ICSA forward and manage the business affairs of the Association.

And that Mission to provide individuals and organizations with education, professional growth, development, and recognition and to link service professionals world-wide.  Our Vision is to be the LEADING provider of programming and resources at the strategic, operational, tactical levels. By doing so, we will advance awareness of the importance of customer service within organizations, and position Service Professionals as THE MOST vital element of any organizations growth strategies. We will continue to assist our members and their organizations to reach their professional growth and customer satisfaction goals and objectives.

Now, it’s time to get active!  The ICSA has opened all of the Committees and we are accepting applications for those of you who want to get involved in building the ICSA, its programs and benefits!

The work of the ICSA is nearly all done by the Committees who design and launch strategic initiatives that bring value to ICSA members.  We’re not talking about another “part-time” job here.  Committees are designed to accomplish a great deal, while using only a bit of your available time.  And the rewards for your investment of time are significant!  Serving on an ICSA Committee truly is the best way to maximize your membership, shape the direction and future of the organization, and advance your professional career. (It looks REAL good on your resume!)  Visit the ICSA Committee page today and select the Committee that best matches your skills and passion!

We are thrilled to be moving forward and the ICSA database is now under development.  This includes that creation of the ICSA Members Only section of the website.  Once available, this will provide members with access to programming exclusive to ICSA members.  Additionally, the Members Only section will allow our members to do the following:

  • Connect with other members to share best practices and operational challenges
  • Access the ICSA Member Directory
  • Register for ICSA events including the ICSA Annual Conference
  • Participate in Community and Forum discussions
  • Renew ICSA membership
  • And much, MUCH more!

To learn more about member benefits and membership options simply click the Membership Application link below. If you should have additional questions please feel free to contact or call 888.900.8503

ICSA Membership

Meet our Newest Platinum Partners!  Visit their website here at Esker, Inc.

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And Some of our members