International Customer Service Association
Welcome to the International Customer Service Association. The ICSA is the longest standing professional association dedicated to the education, development, promotion, and recognition of Service Professionals not only in the United States, but Internationally as well. Our mission is to improve customer experiences, one touch point at a time.
Some of our members
LATEST ICSA NEWS!!!
National Customer Service Week is October 7th through the 11th this year! The ICSA has set up a Facebook page for the event and we encourage you to share your plans, post your celebration reports and pictures, and let us know how you are celebrating National Customer Service Week this year. Here is a link to the page: National Customer Service Week 2013
Have you ever wondered how National Customer Service Week was started? Here is a link to a PDF explaining the origins of National Customer Service Week – The History of National Customer Service Week.The History of National Customer Service Week
ICSA Social Media News!
As the ICSA continues to utilize social media channels to communicate with both our members, and those who follow this great organization, we have established three new hash tags and I want to make certain everyone has these.
First, our general ICSA hash tag is now: #ICSAtoday.For those of you who actively utilize Twitter, you will want to add this to the streams you are following! Also, for this year’s annual conference, the official hash tag is: #ICSAJax
We will be using this to Tweet out important and exciting conference news, updates, and information.
Finally, as many of you know, the ICSA’s National Customer Service Week is October 7 – 11 this year and our theme is United through Service! We have established a unique hash tag for everyone to use in communicating and sharing your National Customer Service Week plans, events, and pictures! That hash tag is: #NCSW13.
More and more people are following the ICSA on Twitter, “Liking” our Facebook page, and joining our LinkedIn group! We look forward to using these communication tools to bring meaningful content to our members and followers.
Why Be a Part of the ICSA?
In support of its Mission and Vision, the ICSA places central focus on the following annual events, programs, and member benefits:
- National Customer Service Week
- The Annual Circle of Excellence Customer Service Recognition
- The Annual ICSA Conference and Expo
- Monthly events though the ICSA network of Chapters
- Members only webinars
- Members only community interaction through the ICSA website
The two signature events for the ICSA include National Customer Service Week, established by the ICSA in 1988 as an opportunity for businesses to recognize and reward their service professionals. Working with President George H. Bush in 1991, the ICSA established National Customer Service Week to be the first week of every October.
The second is the annual ICSA International Conference, held in September every year and hosted at a different venue each year. The ICSA Conference provides the most current educational and networking opportunities available within our industry. Thanks for visiting our site. Feel free to browse and learn what the ICSA has to offer. And we hope you will consider membership with the ICSA to take full advantage of all our Member Benefits and to become one of the thousands of service professionals dedicated to this great industry!
Since founding and launching National Customer Service Week in 1988, and every year forward, the ICSA has taken the lead in helping organizations provide well deserved recognition to their service providers.
Held this year on October 7th through the 11th, the ICSA is pleased to announce the theme for National Customer Service Week is “United through Service.” We are also pleased to provide the official logo for National Customer Service Week as shown below.
We’d like to thanks ICSA Sponsor Partner, AFNI for their efforts in designing this wonderful logo which will also serve as the official logo for the ICSA Annual Conference this September 22nd through 25th at the Omni Jacksonville Hotel in Florida.
We encourage organizations all across the world to recognize the tremendous contributions their professional service providers make to the well being of their customers, and to the health of the business. To help you with your celebrations, the ICSA is making available a wide variety of logo merchandise. The first of those items are available now right here – CLICK HERE. We will be adding items frequently in an effort to help organizations and businesses celebrate National Customer Service Week – 2013!
(c) 2013 International Customer Service Association. All rights reserved.
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