International Customer Service Association

Click here for:    National Customer Service Week!


The International Customer Service Association


Serving those who Serve!


October, 2015

The calendar has turned to October, which means one very important thing…

National Customer Service Week!

National Customer Service Week (NCSW) is October 5th through 9th this year.  It is the week we set aside to provide well-deserved recognition to the people in our organizations who touch our customers and provide service on a daily basis.  The ICSA initially launched NCSW in 1984 and we are proud of our role as Founders of this wonderful event.  Leaders of the ICSA in the late 1980’s worked closely with key members of the United States Congress to draft what became Presidential Proclamation #6485 – making the first week of October National Customer Service Week.

The ICSA has developed a Facebook page for anyone to post stories and pictures regarding their NCSW Celebrations!  Here is a link to that page: NCSW on Facebook

Here is ICSA President, Bill Gessert, with a special offer during National Customer Service Week…

On behalf of thw Board of Directors of the ICSA, we wish everyone a very Happy Customer Service Week!


Membership Special Offer

ICSA – NY, NY – The ICSA is excited to announce that NOW is the BEST time to become a member in the fastest growing, only non-profit association dedicated to assisting customer service professionals and their organizations with their professional growth, development, and recognition, and to linking service professionals world-wide.  And here is why NOW is the BEST time to become a member…

Join the ICSA in NOW and we will extend your membership from now through the end of 2016!  It is like getting months of membership FREE!

EXTRA months to enjoy the benefits of membership including:

  • Automatic membership to your local ICSA Chapter (if one exists in geography)
  • Members only educational webinars
  • Immediate qualification to participate in the annual ICSA Service Professional of the Year program
  • Significant discounts on ICSA Certification training for front-line service professionals and leadership
  • Members only website sections
  • Access to industry whitepapers, benchmark studies, and case studies
  • Job postings and career opportunities
  • National Customer Service Week activities, ideas and events
  • The ICSAToday Newsletter
  • Significant discounts to the ICSA Annual Conference and Regional Events
  • The opportunity to participate in the all-new annual ICSA Scholarship Program (coming soon!)

Join today!  Individual memberships are just $195.00!  Better yet, save even more by joining with several of your colleagues by selecting any of the following group membership options:

  • Small Group Membership for 5 professionals from the same organization – Just $775
  • Large Group Membership for 10 professionals from the same organization – Just $1,500
  • Corporate Membership for unlimited professionals from the same organization – Just $5,000

This offer is good now through the remainder of this year, so act now and take advantage of the extra time as a member of this outstanding professional association!  To apply for membership just click here: ICSA Membership.



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And Some of our members