International Customer Service Association

May, 2015


We’re Busy Building an Even Stronger ICSA!

Update: May 27, 2015

We want to keep you updated on the great progress being made to drive the ICSA forward!  Here is a highlight of the past several weeks:

  • Memberships are coming in!  We welcome, TMP Direct, Intuit, Wells Fargo, and Perrigo as the newest ICSA Members!
  • The ICSA phone lines are open!  Our new toll free number is: 888.900. 8503
  • We will be announcing the complete ICSA Board very soon!
  • Right after we announce the ICSA Board, we will open the opportunity to join ICSA Committees and get involved in advancing the Mission of the ICSA!

And that Mission to provide individuals and organizations with education, professional growth, development, and recognition and to link service professionals world-wide.  Our Vision is to be the LEADING provider of programming and resources at the strategic, operational, tactical levels. By doing so, we will advance awareness of the importance of customer service within organizations, and position Service Professionals as THE MOST vital element of any organizations growth strategies. We will continue to assist our members and their organizations reach their professional growth and customer satisfaction goals and objectives.

We are thrilled to be moving forward and will be reaching out to all of our members in the very near future with details regarding all of the benefits of membership as well as opportunities to get involved both Nationally, and at the Chapter levels.

While our database system is not yet up and running, we can manually process membership applications now! 

Simply download the Membership Application form, complete it, and if you are paying via credit card you can email your application to or fax it to 888.900.7329.  If you are paying by check, complete the Application and mail it to:  Lisa Gessert – ICSA, 36 Country Drive North, Staten Island, NY 10314.  Here is the form:

2015 ICSA Membership Application

Some of our members